Call the Access Center 24/7
for Mental Health and Substance Abuse Services

230 East Ridgewood Avenue, Paramus, New Jersey 07652

Issues and Concerns

Bergen Regional Medical Center is committed to providing the best care in a compassionate and humanistic environment. If you have concerns related to care, safety, or customer service, we want to know about them. We encourage you to share any issues with our Department of Patient Relations at the number listed below. Should a matter remain unresolved, additional organizations, also listed below, can offer assistance.

All calls are held in the strictest of confidence.

Bergen Regional Medical Center – Department of Patient Relations


For patient information, please call 201-967-4300.

The Joint Commission


New Jersey Department of Health and Senior Services


Corporate Compliance Hotline


Joint Commission
NICHE Program Certification
NJ Sharing Network
Stigma Free